Just because you got a good deal doesn't mean you can't change your mind! If you would like to return a product, here are the two quick steps you need to take: 

1. Please submit a Return Request on our website. For us to be able to accept your Return Request, you must do this within 15 days of receiving your items. This will be processed within 1-3 business days, and we will email you a Canada Post Return Shipping Label, along with instructions on how to ship your items back to us.
2. When the Return Shipping Label is emailed to you, print it and attach it your return package, and drop it off at a Canada Post location. You have 10 days from receiving your Return Shipping Label to do this. 

That's it! A few important things to take note of:

• Refunds are processed within 2 business days after we receive the returned items. It may take additional time for your credit card provider to apply the refund to your account.
• The cost of return shipping is $8 for one package with up to three items of standard weight/size, which will be deducted from your refund. This is a subsidized rate and only partially covers the cost of return shipping - we are paying the rest!
• Refunds are issued in the form of the original payment. If this is not possible a gift certificate of equal value will be issued.
• If you paid for outgoing shipping this cannot be refunded.
• The item must be in its original, unused condition and in the original packaging (if it is clothing, the tags must be on).
  
• We may refuse a return if the merchandise is not in its original condition or packaging, or if it is beyond our 15-day return period.
• Oversized items like furniture and play mats do not qualify for this subsidized return shipping rate. The cost of return shipping for Oversized items varies and will be quoted to you after you submit a Return Request.
• On occasion we may designate a product as "No Returns" due to its intended use, which  will be clearly noted on the product page.

Submit a Return Request 

If you have received a product with a manufacturer's defect, please contact us at orders@mommypow.ca

If your item no longer qualifies for a Return under this policy, you can offer your item for sale on our the MommyPow Community Market! This is a post on our Facebook Group that allows MommyPow Members to re-sell items to other members directly. (#MommyPowCommunityMarket)

If you have a question about our return policy, please email us at info@mommypow.ca . This policy is not intended to affect your statutory rights.

Have Questions? Get in touch!

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