An extended Holiday Return Period will apply to orders placed between Friday November 25 and Saturday December 24, 2022! Qualifying orders can be returned by Friday January 13, 2023. This extended return period does not apply to the following items: all footwear and backpacks, and all Isbjorn, SlumberPod and Woolino products. All other items qualify for this extended holiday return period.

Just because you got a good deal doesn't mean you can't change your mind! If you would like to cancel or return a product you have purchased in one of our Group Buys here is what you need to know:

  1. You can cancel an order that has not yet been picked up or shipped to you by emailing us at
  2. You can return an item that you have picked up or had shipped to you by bringing it back to our warehouse in North Vancouver within 15 days of receiving it. We currently do not accept returns by mail (but we are working on this for 2023!).
  3. The item must be in its original, new/unused condition and in the original packaging (if it is clothing tags must be on). If an item is not in acceptable condition your return may be refused.
  4. You must provide a copy of your Order Confirmation email, either a print out or on your phone.
  5. Refunds are usually processed immediately after we receive the returned item. It may take additional time for your credit card provider to apply the refund to your account.
  6. If you paid for shipping this cannot be refunded.
  7. We may refuse a refund if the merchandise is not in its original condition or packaging, or is past the 15 day return period.
  8. On occasion we may designate a product as "No Returns" due to its intended use (this will be clearly noted on the product page). In this case there are no returns, unless there is a manufacturer's defect.

Our warehouse is open for Returns on the following days: 

Monday Closed
Tuesday 10:00am - 6:00pm
Wednesday 10:00am - 2:00pm
Thursday 10:00am - 2:00pm
Friday 10:00am - 2:00pm
Saturday Closed
Sunday Closed
2022 Closures

December 22-January 2

*Please note that you do not need to book a Pick Up Timeslot if you are only bringing in an item to return.

Have Questions? Get in touch!


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