Order Pick Up & Shipping


ORDER PICK UP:

All MommyPow.ca Group Buy orders are available for free pick up at our warehouse in North Vancouver, just two minutes from the Ironworkers Bridge. Orders generally arrive at our warehouse within 10-15 business days from the time a Group Buy closes, and you will be notified by email when your order is ready for pick up. A few things to keep in mind:

  1. We will need your Order Confirmation number to retrieve your items, so please bring this along. Either a print out or on your phone is great.
  2. You can send someone to pick up your order on your behalf. No need to notify us in advance, they will just need your Order Confirmation number when they come.
  3. You must pick up your order within 40 days from the date we notify you your order is ready. After 40 days your items may be moved to offsite storage and it will be up to you to get in touch with us to arrange for your order to be collected and brought back to our warehouse. This may take up to 15 business days. Please see our Return Policy for more details on this.
  4. If you cannot pick up your order and would prefer us to ship it to you just let us know! Please email us at orders@mommypow.ca with the subject line "Shipping Request", and include your order number(s) and we will let you know the cost to ship your items. 

Unsure if your order has arrived? Go to our Facebook page to see our Group Buy Estimated Arrival Dates.

Our warehouse address and pick-up hours are:

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WAREHOUSE PICK-UP HOURS

Monday 10:00am - 2:00pm
Tuesday 10:00am - 2:00pm
Wednesday 10:00am - 2:00pm
Thursday 10:00am - 8:00pm
Friday 10:00am - 2:00pm
Saturday 10:00am - 2:00pm
Sunday Closed
2019 Closures May 20, July 1, August 3-11, August 31-September 2

 

SHIPPING:

We also offer low-cost shipping within the BC Lower Mainland, which you can select when you place your order. We do not ship outside of the BC Lower Mainland at this time. The shipping charge will vary depending on the size and weight of the product, but will be the same no matter where in the Lower Mainland you live. Generally the range for shipping is $4.95 for smaller items and up to $21.95 for very large or bulky items like kids furniture.

If your order includes multiple items from different Group Buys it will ship when all items have arrived at our warehouse.

We ship using either Canada Post Expedited Service or UPS Ground Service, and delivery normally takes 2-3 business days after the product arrives at our warehouse. You will be emailed when your item ships and provided with a tracking number.

 

Have questions? See our FAQs, or get in touch!

 

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