Orders are available for free pick up at our warehouse in North Vancouver, or can be shipped for a $6 Flat Rate. Group Buy Orders generally arrive at our warehouse within 5-10 business days from the time a Group Buy closes, unless otherwise specified on the product page. Overstock items are in stock at our warehouse and ready for pick-up or shipping within 1-2 business days.
When items on your order are ready for pick-up/ shipping, you will be notified by email. You can see up-to-date Group Buy Arrivals here.
ORDER PICK UP:
- Please book a Pick Up Timeslot prior to coming in. We need to gather the items in your order(s) from a busy warehouse, so it helps us to know when you are coming!
- You can send someone to pick up your order on your behalf, please just provide their name and phone number when you book your Timeslot.
- You are welcome to pick up each item as it arrives, or you can wait until your full order is ready, or multiple orders are ready.
- We have a 40-Day Pick Up Policy: Please pick up your items within 40 days of receiving notification that your full order is ready. Items not picked up within this time may be moved to off-site storage and will not be available for pick-up until you get in touch with us by email. It may take up to 15 business days to retrieve items. If we are unable to retrieve the items on your order we may offer you a substitute item, or store credit.
- If you cannot pick up your order and would prefer us to ship it to you just submit a quick online Shipping Request.
Our warehouse address and pick-up hours are:
ORDER PICK-UP HOURS:
|Tuesday||10:00am - 6:00pm|
|Wednesday||10:00am - 2:00pm|
|Thursday||10:00am - 2:00pm|
|Friday||10:00am - 2:00pm|
July 1, July 25-August 5, September 5
We also offer low-cost $6 Flat Rate Shipping within the BC Lower Mainland (Hope to Whistler) and to Vancouver Island, which you can select when you place your order. We do not ship outside of the BC Lower Mainland (Hope to Whistler) or Vancouver Island at this time.
If you have paid for shipping on an existing order, here is what you can expect:
- If your order includes multiple items from different Group Buys and/or Overstock, it will ship when all items have arrived at our warehouse. You can see up-to-date Group Buy Arrivals here.
- Orders ship from our warehouse within 1-2 business days. We ship using Canada Post Expedited Service, and delivery normally takes an additional 1-2 business days. You will be emailed when your item(s) ship, and provided with a tracking number.
- We can combine multiple orders for $6 Flat Rate Shipping, with the exception of some Oversized Items. If you would like us to do this for you can submit a quick online Shipping Request. Please note that we cannot combine orders that are under different names, or that have already been processed for shipping.
- If you did not pay for shipping at the time of ordering and would prefer us to ship your order(s) to you, just submit a quick online Shipping Request.
- We cannot combine orders with Free Shipping promotions.