Order Pick Up & Shipping


Temporary changes due to Covid-19: IMPORTANT INFORMATION, PLEASE READ PRIOR TO PICK UP

ORDER PICK UP:

All MommyPow.ca Group Buy orders are available for free pick up at our warehouse in North Vancouver, just two minutes from the Ironworkers Bridge. Orders generally arrive at our warehouse within 5-10 business days from the time a Group Buy closes, and you will be notified by email when each item in your order is ready for pick up. A few things to keep in mind:

  1. As a temporary measure to help keep our members and staff safe and healthy during Covid-19, we ask that you book a 2-Hour Pick Up Timeslot prior to coming in.
  2. You can send someone to pick up your order on your behalf, please just provide their name and phone number when you book your Timeslot.
  3. You are welcome to pick up each item as it arrives, or you can wait until your full order is ready, or multiple orders are ready.
  4. We ask that you pick up your items within 40 days of receiving notification that your full order is ready. Items not picked up within this time may be moved to off-site storage and will not be available for pick-up until you get in touch with us by email to arrange for a re-stocking of the item(s) back to our warehouse. If possible, this may take up to 15 business days. If we are unable to retrieve the items on your order we may offer you a substitute item, or store credit.
  5. Covid-19 safety measures are currently in place: masks are mandatory inside our facility, and due to space limitations only one person or family will be permitted inside at a time.
  6. If you cannot pick up your order and would prefer us to ship it to you just  submit a quick online Shipping Request.

Unsure if your order has arrived? See our Group Buy Arrival Dates.

Our warehouse address and pick-up hours are:

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ORDER PICK-UP HOURS (Please note we are now on reduced summer hours until August 30, 2021): 

Monday Closed
Tuesday 10:00am - 2:00pm
Wednesday Closed
Thursday 10:00am - 2:00pm
Friday 10:00am - 2:00pm
Saturday Closed
Sunday Closed
2021 Closures July 1, July 27-Aug. 6, Sept. 6

 

SHIPPING:

We also offer low-cost $6 Flat Rate Shipping within the BC Lower Mainland (Hope to Whistler) and to Vancouver Island, which you can select when you place your order. We do not ship outside of the BC Lower Mainland (Hope to Whistler)  or Vancouver Island at this time.

We can combine multiple orders and most will be eligible for $6 Flat Rate Shipping, with the exception of some Oversized Items. If you would like us to do this for you can submit a quick online Shipping Request. Please note that we cannot combine orders that are under different names, or that have already been processed for shipping.

If your order includes multiple items from different Group Buys it will ship when all items have arrived at our warehouse.

We ship using either Canada Post Expedited Service or UPS Ground Service, and delivery normally takes 2-3 business days after the product arrives at our warehouse. You will be emailed when your item ships and provided with a tracking number.

 

Have questions? See our FAQs, or get in touch!

 

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