Temporary changes due to Covid-19: Opening of limited Pick-Up Service starting Thursday September 24, 2020 - IMPORTANT INFORMATION, PLEASE READ PRIOR TO PICK UP
Our warehouse will be closed for pick-ups between December 23 and January 4.
ORDER PICK UP:
All MommyPow.ca Group Buy orders are available for free pick up at our warehouse in North Vancouver, just two minutes from the Ironworkers Bridge. Orders generally arrive at our warehouse within 5-10 business days from the time a Group Buy closes, and you will be notified by email when your order is ready for pick up. A few things to keep in mind:
- As a temporary measure to help keep our members and staff safe and healthy during Covid-19, you will need to book a 2-Hour Pick Up Timeslot prior to coming in.
- You can send someone to pick up your order on your behalf, just provide their name and phone number when you book your Timeslot.
- You must pick up your order within 40 days from the date we notify you your complete order is ready. After 40 days your items may be moved to offsite storage and it will be up to you to email us to arrange for your order to be collected and brought back to our warehouse. This may take up to 15 business days. Please see our Return Policy for more details on this.
- Covid-19 safety measures are currently in place: masks are mandatory inside our facility, and due to space limitations only one person or family will be permitted inside at a time
- If you cannot pick up your order and would prefer us to ship it to you just submit a quick online Shipping Request.
Unsure if your order has arrived? See our Group Buy Arrival Dates.
Our warehouse address and pick-up hours are:
ORDER PICK-UP HOURS
|Tuesday||10:00am - 6:00pm|
|Thursday||10:00am - 2:00pm|
|Friday||10:00am - 2:00pm|
|2020 Closures||December 23-January 4|
We also offer low-cost $6 Flat Rate Shipping within the BC Lower Mainland (Hope to Whistler) and to Vancouver Island, which you can select when you place your order. We do not ship outside of the BC Lower Mainland (Hope to Whistler) or Vancouver Island at this time.
We can combine multiple orders and most will be eligible for $6 Flat Rate Shipping, with the exception of some Oversized Items. If you would like us to do this for you can submit a quick online Shipping Request. Please note that we cannot combine orders that are under different names, or that have already been processed for shipping.
If your order includes multiple items from different Group Buys it will ship when all items have arrived at our warehouse.
We ship using either Canada Post Expedited Service or UPS Ground Service, and delivery normally takes 2-3 business days after the product arrives at our warehouse. You will be emailed when your item ships and provided with a tracking number.